Responsible Gaming — Play Safe with mix88

Gambling addiction is a serious mental health condition that can affect anyone — regardless of background, income, or education level. Recognising the early warning signs is the most important first step to getting help before the problem worsens.

Here are the warning signs to watch for in yourself or someone you care about:

• Uncontrollable urges: Constantly thinking about gambling, planning the next session, or figuring out ways to get money to gamble.
• Escalating bets: Needing to place increasingly larger bets to get the same level of excitement as before.
• Unable to stop: Has tried multiple times to cut down or stop gambling but has been unsuccessful.
• Restless when not playing: Feeling anxious, irritable, or uncomfortable when trying to cut down or stop gambling.
• Chasing losses: Continuing to play in an attempt to recover lost money — this is the most dangerous warning sign.
• Lying to loved ones: Hiding gambling activity, the amount spent, or debts incurred from family and friends.
• Neglecting responsibilities: Neglecting work, family, school, or other daily responsibilities due to excessive focus on gambling.
• Borrowing money to gamble: Borrowing money, selling possessions, or dipping into emergency savings to fund gambling.

Answer the following questions honestly. If you answer "Yes" to three or more questions, we encourage you to contact the mix88 support team or seek professional help.

All mix88 self-control tools are accessible directly through your account without needing to contact customer support first. The activation process is straightforward and can be completed in under two minutes.

Mix88 has a strict policy that our platform is exclusively for users aged 18 years and above only. We take this responsibility seriously and have implemented multiple layers of protection to ensure children and minors cannot access the platform.

Child protection measures at mix88:

• Mandatory age verification during new account registration using an official identification document (MyKad/passport).
• Additional KYC verification is required before the first withdrawal to confirm user identity.
• Accounts suspected of belonging to minors will be immediately suspended and investigated by the mix88 security team.
• Mix88 encourages parents and guardians to use parental control software on devices shared with children.

Advice for parents and guardians:

• Do not share your mix88 account login details with anyone, including your children.
• Log out of your mix88 account after every session, especially on shared devices.
• Install parental control software such as Net Nanny or an equivalent to block access to gambling sites.
• Have open conversations with your teenagers about the risks of gambling and the importance of playing responsibly.

Mix88 understands that personal resolve alone is sometimes not enough. Gambling addiction is a health issue that requires professional help — and there is no shame in seeking it. Below are support resources we recommend to Malaysia users who need deeper assistance:

• Ministry of Health Malaysia: Provides counselling and addiction treatment services through government hospitals across Malaysia. Health Hotline: 1-800-88-1000 (toll-free).
• NCPR (National Council on Problem Gambling): A support organisation for individuals and families affected by problem gambling in Malaysia.
• Befrienders Malaysia: Provides emotional support and a listening ear for those experiencing stress or crisis. Contact them in Kuala Lumpur: 603-7627 2929.
• mix88 Support Team: Our agents, trained in responsible gaming topics, can help you activate self-control tools or answer any related questions via 24/7 Live Chat.

You do not have to face this alone. Whether you simply need someone to talk to or want step-by-step guidance on activating self-exclusion on your mix88 account, our team is always here to help.