Terms and Conditions mix88 — Platform User Guide

By accessing, registering, or using any part of the mix88 platform, you expressly acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions and all related policies, including Privacy Policy and Responsible Gaming Policy mix88.

These terms take effect immediately upon registering an account or using the mix88 platform for the first time. mix88 reserves the right to modify, add to, or amend these Terms and Conditions at any time without prior notice. It is your responsibility to review this page periodically to ensure you are always aware of the current terms in effect.

Continued use of the mix88 platform following any amendment to these terms constitutes acceptance of the amended terms. If you do not agree with the changes, you must stop using the platform and request account closure through our support team.

To register and use the mix88 platform, you must meet all of the following eligibility requirements without exception:

• Aged 18 years and above on the account registration date.
• One individual per person — companies, bots, or non-human entities are not permitted to register.
• Not subject to any local or international legal restrictions that prohibit participation in online entertainment activities.
• Has never had a mix88 account closed or suspended previously due to a terms violation.
• Providing true, accurate, and complete personal information during the registration process.

Mix88 reserves the right to request identity verification (KYC — Know Your Customer) at any time. Documents that may be required include a copy of your identification card, a utility bill as proof of address, or any other official documents we deem necessary. Failure to provide the requested documents within the specified timeframe may result in temporary suspension or permanent closure of your account.

Each user is only allowed to hold one (1) active account on the mix88 platform. Multiple account registrations by the same individual — whether using different information, different devices, or any other means — are strictly prohibited and constitute a serious violation of these terms.

You are fully responsible for:

• Keeping your account username and password confidential at all times.
• Ensuring that no other party accesses or uses your account.
• Notify mix88 immediately if you suspect any unauthorised access to your account.
• Keeping your account's personal information up to date whenever changes occur.

Mix88 will not be liable for any loss or damage arising from your failure to comply with the account security obligations stated above. Any activity carried out through your account will be deemed to have been performed by you personally, unless you have reported the matter to us in advance.

Mix88 supports a wide range of local Malaysia payment methods including FPX, e-wallets, and online banking. All transactions are processed through secure channels protected by 256-bit SSL encryption.

Deposit Terms:

• The minimum deposit amount is RM10 per transaction.
• Deposits are processed automatically and credited to your account within seconds.
• All deposits must be made using a payment method registered in your own name.
• Mix88 does not accept cash deposits, cheques, or any anonymous payment methods.

Withdrawal Terms:

• Minimum withdrawal is RM30 per transaction.
• Withdrawals are only processed to a verified bank account registered in the name of the mix88 account holder.
• All withdrawals are processed within 5 to 15 minutes for regular transactions.
• Mix88 reserves the right to request additional verification before processing withdrawals for large amounts or activities deemed unusual.
• Winnings obtained through bonuses are subject to wagering requirements before withdrawal is permitted.

Mix88 is not responsible for any delays caused by third-party banking systems, technical disruptions beyond our control, or a user's failure to provide complete and accurate information.

Mix88 offers a variety of bonuses and promotions from time to time to add value to your gaming experience. Each promotion has its own specific terms and rules as stated on the respective promotions page.

General terms applicable to all mix88 bonuses and promotions:

• Each bonus may only be claimed once per user, unless otherwise stated.
• Wagering requirements must be met in full before any withdrawal from a bonus balance is permitted.
• Mix88 reserves the right to void any bonus or promotion that has been abused, including abuse through multiple accounts.
• Bonuses cannot be transferred, sold, or directly converted to cash without fulfilling the wagering requirements.
• Mix88 reserves the right to modify or terminate any promotion at any time without prior notice.

All games available on the mix88 platform — including slots, fish shooting games, bingo, sports betting, and live casino games — operate using a RNG (Random Number Generator) that is periodically audited by independent, accredited third parties to ensure fairness and genuine randomness in every game outcome.

The following actions are strictly prohibited and may result in immediate account suspension:

• Use of automated software, bots, or third-party tools to play or manipulate game outcomes.
• Exploiting technical bugs or system vulnerabilities to gain an unfair advantage.
• Collusion between players to cheat or manipulate game outcomes.
• Any attempt to hack, breach, or interfere with the mix88 security systems.

Mix88 reserves the right to void any wins obtained through illegitimate means or in breach of game rules. mix88's decision in such matters is final and binding.

All mix88 users are expected to behave respectfully and responsibly while using our platform, particularly in social features such as bingo game chat rooms and live interactions. The following behaviour is prohibited:

• Using offensive, racist, obscene, or threatening language toward any other user.
• Sending spam, unsolicited advertisements, or repetitive content in chat rooms.
• Sharing another person's personal information without their consent.
• Impersonating a mix88 representative, another player, or any third party.
• Using the mix88 platform for any illegal activity or fraud.

Mix88 reserves the right to remove, suspend, or close the account of any user who violates these conduct guidelines without any compensation or refund. Reports of inappropriate conduct may be submitted to our support team via Live Chat within the platform.

Mix88 reserves the right to suspend or close any user account for the following reasons:

• Violation of any section of these Terms and Conditions.
• Suspected fraudulent activity, money laundering, or platform abuse.
• Failure to provide the requested identity verification documents within the specified timeframe.
• Multiple account usage by the same individual.
• Self-exclusion request by the user for responsible gaming reasons.

When an account is closed at the user's request, any valid cash balance (after fulfilling all applicable wagering requirements) will be returned to the user via the registered payment method within a reasonable timeframe.

However, if an account is closed due to a terms violation, mix88 reserves the right to freeze all balances and reject any withdrawal requests until the investigation has been completed.

The mix88 platform is provided on an "as-is" and "as-available" basis. While we strive to keep the platform running without interruption at all times, mix88 makes no guarantee that:

• The platform will always be fully available, error-free, or free from technical disruptions.
• Any technical issues will be resolved within a specific timeframe.
• The information on the platform is accurate, complete, and up to date at all times.

Mix88 is not liable for any indirect losses, loss of profits, loss of data, or other damages arising from the use of or inability to use our platform, even if mix88 has been advised of the possibility of such damages.

Mix88's maximum liability to any user under any circumstances shall not exceed the total amount deposited by that user in the 30 days preceding the relevant claim.

Mix88 reserves the right to amend, update, or replace these Terms and Conditions at any time at our sole discretion. Amendments take effect immediately upon publication on this page.

Mix88 will endeavour to notify users of significant amendments via in-platform notices or email to the registered address. However, it remains your responsibility to review this page periodically. Continued use of the mix88 platform following any amendment will be considered acceptance of the revised terms.

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

If you have any questions, concerns, or feedback regarding these Terms and Conditions, please contact the mix88 support team through the following channels:

• Live Chat — Available 24 hours a day, 7 days a week, directly within the mix88 platform.
• Email — [email protected] (response within 24 business hours).

You may also refer to the FAQ us for answers to frequently asked questions. For more information on how we handle your personal data, please read Privacy Policy mix88.