Privacy Policy mix88 — Your Data Protection

Mix88 collects various types of personal information to enable us to provide you with a complete, secure, and high-quality platform experience. The information collected falls under two main categories:

Information you provide directly:

• Full name as it appears on official identification documents.
• National identity card number (MyKad) or passport for identity verification (KYC) purposes.
• Active email address used for account communications and notifications.
• A Malaysian mobile phone number registered in your name.
• Current residential address as proof of residence.
• Malaysian bank account details used for deposits and withdrawals.
• Date of birth to confirm you meet the minimum age requirement of 18 years.

Automatically collected information:

• Your device's IP address and location information derived from that IP.
• The type of device, operating system, and web browser you are using.
• Game activity data including games played, session duration, and betting history.
• Financial transaction history including deposits, withdrawals, and bonus usage.
• Login activity logs including the time, date, and device used.

Mix88 collects your personal information through several transparent and controlled channels. Understanding how your data is collected is important so you are fully aware of how your information reaches us.

During the registration process: When you register a new account at mix88, you will be asked to complete a registration form requiring basic information such as your name, email, phone number, and password. This information is transmitted securely via SSL and stored in our protected systems.

During identity verification (KYC): To meet legal compliance and platform security requirements, mix88 may request copies of your official identification documents and proof of address. These documents are processed confidentially and stored with high-level encryption.

During financial transactions: Every time you make a deposit or submit a withdrawal request, the transaction details are automatically recorded in our system. This includes the amount, payment method, transaction time, and processing status.

Via cookies and tracking technology: The mix88 platform uses session cookies and preference cookies to enhance your user experience. Further details on cookie usage are explained in Section 6 of this policy.

Mix88 uses collected personal information solely for the lawful purposes stated below. We will not use your data for any other purpose without first obtaining your consent.

• Account management: Securely creating, verifying, and managing your user account on the mix88 platform.
• Transaction processing: Processing deposits, withdrawals, bonuses, and all financial transactions related to your account.
• Identity verification: Meeting KYC requirements and anti-money laundering (AML) legal compliance obligations imposed on online entertainment platforms.
• Platform security: Detecting and preventing fraudulent activity, account abuse, in-game collusion, and other security threats.
• Service communications: Sending transaction notifications, security alerts, policy updates, and relevant promotional information.
• Customer support: Helping you resolve technical issues, transaction inquiries, and any account-related concerns.
• Platform enhancements: Analyzing usage patterns in aggregate and anonymized form to improve the performance, usability, and content of the mix88 platform.
• Responsible gaming: Monitoring gameplay patterns to detect signs of problem gambling and reaching out to users who may need assistance or support.

Mix88 takes seriously our responsibility not to disclose your personal information to third parties without legitimate grounds. However, there are limited situations in which sharing information becomes necessary:

Trusted service providers: mix88 works with carefully selected third-party service providers, including payment processors, technology infrastructure providers, and customer support services. All such third parties are bound by strict confidentiality agreements and may only use your data for purposes specified by mix88.

Legal requirements: mix88 will disclose your personal information if required to do so by competent authorities in Malaysia pursuant to a court order, warrant, or other legal obligation. In such situations, we will endeavor to notify you unless prohibited from doing so by law.

Fraud prevention: In suspected cases of fraud, money laundering, or criminal activity, mix88 may share relevant information with the appropriate authorities or industry partners for investigation and prevention purposes.

What we do NOT do:

• Mix88 no selling your personal data to any third party for commercial purposes.
• Mix88 no share your information with advertisers for targeted advertising purposes.
• Mix88 no disclose your data to competing gambling platforms or any party without a legitimate need.

Mix88 continually invests in the latest cybersecurity infrastructure to ensure your personal data remains protected against increasingly sophisticated threats. The key security measures we implement include:

• 256-bit SSL Encryption: All communications between your device and mix88 servers are protected by industry-grade encryption that cannot be broken.
• Multi-layered firewall: mix88 data servers are protected by a multi-layered firewall system that monitors and filters all incoming and outgoing traffic in real time.
• Two-factor authentication (2FA): mix88 users are encouraged to enable two-factor authentication to add an extra layer of security to their accounts.
• 24/7 Monitoring: The mix88 IT security team continuously monitors systems around the clock to detect and respond to any threats promptly.
• Regular security audits: mix88 conducts regular security assessments and penetration testing by certified independent security experts.
• Internal access controls: Access to user data within the mix88 organisation is restricted on a "need-to-know" basis — only staff who genuinely require the data to perform their duties are permitted to access it.

While mix88 takes all reasonable steps to protect your data, no security system can be guaranteed 100% safe. In the event of a data breach affecting your personal information, mix88 will notify you within the timeframe required by applicable law.

The mix88 platform uses cookies and similar tracking technologies to provide you with a smoother, more personalised, and secure experience. Cookies are small text files stored on your device when you visit our platform.

Types of cookies we use:

• Session cookies (required): Required to maintain your login session, ensure account security, and keep the platform functioning properly. These cookies are automatically deleted when you close your browser.
• Preference cookies: Saving your settings and preferences such as interface language, favorite game display, and other personal configurations so you do not need to reconfigure them each time you log in.
• Analytics cookies: Helping us understand how users interact with our platform in aggregate and anonymized form, enabling us to identify areas for improvement.
• Security cookies: Used to detect suspicious activity, prevent fraud, and protect the platform against cyberattacks.

You can manage cookie settings through your web browser. Please note, however, that disabling certain cookies may affect the functionality of the mix88 platform and your user experience.

As a mix88 user and data subject under Malaysia's PDPA, you have the following rights regarding your personal information that we hold:

• Right to access: You have the right to request a copy of the personal information we hold about you at any time.
• Right to rectification: If any personal information we hold about you is inaccurate or outdated, you have the right to request a correction.
• Right to erasure: In certain circumstances, you may request that we delete your personal data, subject to our legal obligations to retain certain records.
• Right to restrict processing: You may request that we restrict how we use your data in certain situations, for example while you are disputing the accuracy of that data.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time.
• Right to withdraw consent: Where data processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of the above rights, please contact the mix88 support team via Live Chat within the platform. We will process your request within 7 working days and may require identity verification before processing the request.

Mix88 retains your personal information only for as long as necessary for the purposes stated in this Privacy Policy, or as required by applicable law. Our general data retention guidelines are as follows:

• Active account data: For as long as your account is active and for three (3) years after account closure.
• Financial transaction records: A minimum of seven (7) years in line with Malaysia's accounting legal requirements and AML compliance.
• KYC Documents: For as long as your account is active and a minimum of five (5) years after account closure for legal compliance purposes.
• Support communication logs: Two (2) years from the date of interaction for quality control and dispute resolution purposes.
• Anonymous analytics data: May be retained indefinitely as it cannot be linked to any specific individual.

Once the retention period has expired and there is no legal obligation to continue storing the data, mix88 will delete or destroy your data in a secure and irreversible manner.

The mix88 platform may contain links or references to third-party websites or services from time to time. Please note that this mix88 Privacy Policy applies solely to the mix88 platform and does not cover any third-party websites or services you may access through our platform.

Mix88 is not responsible for the privacy practices or content of such third-party websites. We encourage you to read the privacy policy of every website you visit. If you come across any link within the mix88 platform that you find suspicious or inappropriate, please report it to our support team immediately.

Mix88 reserves the right to amend or update this Privacy Policy at any time to reflect changes in our data handling practices, new legal requirements, or platform improvements. The most recent update date will always be displayed at the top of this page.

For significant changes to how we use your personal data, mix88 will provide clear notice through one or more of the following channels:

• Prominent notices on the mix88 platform when you log in.
• Email to the address registered to your account.
• Push notifications via the mix88 mobile app (where applicable).

Continued use of the mix88 platform after any Privacy Policy amendments are published will be considered acceptance of the updated terms. If you do not agree with the changes, please stop using the platform and contact us to close your account.

If you have any questions, concerns, or complaints regarding how mix88 handles your personal data, our privacy team is ready to assist through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week directly within the mix88 platform — the fastest way to get a response.
• Email: [email protected] — response guaranteed within 24 business hours.

Please include "Privacy Enquiry" in the subject line of your message so it can be routed directly to the relevant privacy team. For user rights requests such as data access, correction, or deletion, please include your account number and the type of request.

Mix88 is committed to addressing all privacy-related inquiries with seriousness and transparency. Your satisfaction and trust are our top priority.